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Patent attorney wows callers with top-notch customer service
Creating memorable first impressions with every caller
You only get to make a first impression on a new client once. A virtual receptionist plays a vital role in welcoming a client to your business, so it is essential that initial conversation be engaging and friendly. When calling a law firm, new leads may be seeking guidance through complicated legal procedures, or simply require quick answers to simple questions. Regardless, being greeted by a friendly and competent receptionist on the other end of the phone goes a long way towards making a positive impression. Furthermore, a reliable virtual receptionist service means your phones are answered when you need them to be. Don’t fret about who has the flu, Smith.ai is always available 24/7. Our personable receptionists have you covered!
Nyman IP
Chicago, Illinois
The problem
Creating more positive first impressions with prospects
Our solution
Friendly, live agents screen and qualify callers
The Chicago law firm Nyman IP was looking to add the professional yet inviting presence of a live receptionist to their business. Knowing initial impressions are of paramount importance, it was critical to find a service with friendly, competent, and reliable virtual receptionists who would convey a warm and trusting demeanor to new leads.
Smith.ai’s virtual receptionists fit the bill. Our receptionists have years of phone experience and are intelligent, highly qualified, and truly caring individuals. For Nyman IP, being able to customize greetings also made the service feel friendly and helped create seamless integration into the law firm. Smith.ai receptionists create a nice flow for his clients. Calls are answered immediately and clients can look forward to a quick follow-up. Smith.ai virtual receptionists provide a reliable, first-rate service that helps remind clients how much the firm cares about them from the start of every call.
“Every call is answered with a friendly voice. Thanks to Smith.ai's receptionists, my clients are reminded the firm cares about them from the start.”
Nyman IP is a technology-forward law firm bridging the gap between innovation and protection. They use a modern approach focused on leveraging new technological advances, and pride themselves on using an accessible, plain-language approach to enhance clients’ understanding of their IP rights. For Nyman IP, clear and concise language produces more accessible patents, trademarks, and other IP assets and promotes greater efficiency. This direct approach aligns perfectly with the philosophy of Smith.ai’s virtual receptionists, who answer each call using a friendly and confident approach. Ensuring the beginnings of a solid, long lasting relationship.
Smith.ai is a superior 24/7 call answering service for small businesses and individuals. Our virtual receptionists help you build better relationships with new and existing customers. We will help save you money and time, give your clients the personalized attention they deserve (don’t we all prefer to talk to a human!), and find more qualified leads (bye-bye spam calls!)
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