Blog: Business Education

A call flow is a prompted roadmap that helps virtual receptionists and call center agents understand where a conversation should go.

Learn how your team can implement an AI-powered intelligent call routing system to help transfer incoming calls to the appropriate agents or departments.

Too often, running a solo law firm means trying to do everything yourself while barely scraping by. That doesn’t have to be the case for your firm. In this post, we’ll discuss easy-to-implement ways to boost profitability, enhance efficiency, and bump productivity.

Business plans are critical components for most companies. That includes law firms. The perfect business plan will outline your goals, projected revenue, fee structure, position within the industry, and so much more. In this guide, we’ll explore what goes into creating the perfect business plan for law firms.

Struggling to achieve meaningful growth with your law firm? You’re not alone, particularly if you’re a solo attorney interested in scaling things up. Thankfully, there’s an abundance of resources available, including some great legal podcasts that can help you scale your law firm. We’ve collected the best of the best so you can get the info you need.

Efficiency – it’s the best yardstick by which to measure law firm success. If your employees work efficiently, clients are helped more quickly, cases are built more accurately, and things run more smoothly in general. Of course, it’s challenging to balance responsibilities and ensure efficiency across your team. In this guide, we’ll explore some of the most important tips to boost employee efficiency no matter the size of your legal office.

Your firm is only as successful as the cash flow coming in from clients. Many attorneys achieve optimum outcomes for their clients, but their practices aren’t all that stable because of billing challenges. We’ve got you covered with critical law firm best billing practices to help ensure that you’re not among their ranks.

So much of operating a law firm is discovering precedents and following trails laid down by those who’ve come before. It’s about using others’ experience to inform case outcomes, but you can do the same with office profitability. We’ve collected some of the best legal blogs you should be following to help inform your law office operations through guidance from seasoned attorneys who’ve been where you are.

Struggling to build the influx of clients you need for sustainable growth? It can seem like a catch-22. You need more staff to serve more clients, but you need more clients to hire more staff. The good news is that you can generate more leads and convert them into clients without hiring a single employee, helping keep your overhead low until you can afford to expand. In this post, we discuss some of the most critical tips for generating more legal leads for attorneys.