Blog: Business Education

Every business needs strong client relationships. Creating those can be difficult, however. A virtual receptionist service can help improve your business’s efficiency, strengthen client relations, and boost your team’s productivity.

Without a steady stream of new clients, your law firm cannot thrive. It’s as simple as that. However, finding leads and then moving them through the funnel from awareness to discovery, evaluation, intent, purchase, and, finally, loyalty is easier said than done.

Learn 21 powerful sales strategies your team can implement to convert more leads and increase sales.

Every business faces challenges. That’s particularly true when it comes to customer communication. Sometimes, just answering phone calls can seem like an insurmountable hurdle. The good news is that AI-assisted virtual receptionists can help.

How your customers perceive your business is critical. Managing that perception is what we call “branding.” Maintaining a positive brand image requires walking a tightrope and ensuring that every interaction and experience a customer has with your business is positive.

Conversation analytics uses AI to analyze conversations and interactions to help improve the customer experience.

From e-commerce to software development, more and more businesses serve customers around the world. That’s great news for profitability and growth potential. However, it introduces serious challenges, particularly when it comes to communication. If you’re part of a global market, it’s essential to ensure that your business is available when your customers need you. That might mean handling phone calls at 2 AM or fielding emails at 8 PM, depending on where your office is located in relation to the customer. A 24/7 answering service can help. But why is it so important?

Acquiring new customers is expensive and time-consuming. In fact, Forbes points out that it can cost five to seven times more to acquire a new customer than to retain an existing one, depending on your industry. That means customer retention is as important as customer acquisition, or even more so. While retention involves taking the right steps throughout the client relationship, it all begins with onboarding. The right client onboarding process removes hurdles, sets the right expectations, and cements your business as the best answer to the client’s pain points.

A large language model (LLM) uses artificial intelligence to perform natural language processing tasks. Learn how you can utilize this AI tool.