Blog: Business Education

Some businesses experience roughly the same level of calls all year long. However, many others see seasonal spikes. While that oscillating demand is a normal part of these industries, it creates challenges that business owners and decision-makers must deal with. These range from eliminating long hold times (which 78% of customers claim is the most frustrating part of communicating with a business) to ensuring you have enough staff on hand.

A good sales cadence can set the pace for the conversations that you’re having with prospects. If you’re thrown off by the word “cadence” you aren’t alone. There are many people, even those who’ve been in the sales field for years, who just aren’t familiar with this term.

Law firms are busier than ever. Between the industry’s ongoing talent shortage to growing billable hour requirements, attorneys and their staff members are required to do more today, often with less time. That usually means little time to answer calls, which is a major issue because it means you’re probably missing inbound leads.

Cold calls — love them or hate them, they’re an essential part of business. Even the most tech-savvy marketing experts say that no matter how advanced things get, it’s unlikely that we’ll see the cold call removed entirely anytime soon. Because it seems outdated (and often out of fear of rejection), many sales reps don’t like making cold calls and don’t prioritize learning how to do so effectively.

Medical organizations, health insurance companies, and other healthcare companies often find themselves left behind when it comes to new technology and tools. That’s because most platforms are created with basic security features that are good enough for most companies, but not quite good enough for HIPAA.

Discover how AI-based call centers support lead generation for small business owners. Learn about features, benefits, and real examples.

Research eats up a lot of valuable time. However, it’s an essential element of all business processes, including prospecting and sales. Some sales teams try to eliminate research or cut corners to save time, but that is only going to create more issues. The ideal solution is to find ways to reduce the time your team spends on research related to sales and lead generation.

Conversational AI is a form of machine learning software that imitates human conversation to naturally answer and solve customer inquiries.

Are you spending too much time fielding random phone calls and not enough time on cases for your clients? As a lawyer, your professional expertise is in the legal field, not administrative work. It can feel like a challenge to focus on your legal caseload when all the little details need your attention. The solution? Absolve yourself of the responsibility by investing in a law firm answering service.