Using our proprietary data from over 10 million phone calls, plus AI language models and natural language processing techniques that leverage the most advanced conversational technology, Voice Assistant is capable of handling entire phone calls solo. It can answer phone calls, collect essential information, and efficiently qualify leads.
But our Voice Assistant doesn’t have to operate alone. Smith.ai’s live agents are available as backup, 24/7, ensuring the most complex and sensitive conversations are handled with the utmost care, and that if a human is requested for assistance, there’s always someone available to help.
Forget coding. With Smith.ai, you can create a custom, professional call flow in minutes — no PhD in prompt engineering required. Simply add your instructions with FAQs, like opening hours, services provided, and directions to the office. Our AI handles the rest, answering calls and guiding leads through your sales process. It's so easy, you'll be kicking yourself for not doing it sooner.
Experience firsthand how remarkably well our AI — expertly trained on your unique business needs — engages your customers by phone, while maintaining the human touch they may require.
Once you sign up, we’ll send you a quick start guide to customize your call instructions. Most businesses are up and running within a few minutes, and because our AI is easy to configure, you'll be ready to take calls almost immediately.
Absolutely. Just tell us what hours you want our AI to answer, and calls outside your set “answering hours” can go to a number you choose, or to voicemail. Or, if you’re using a business phone system like RingCentral or another VoIP, you can set up your forwarding to only send us calls during certain hours.
Voicemail is passive — it waits for your customers to leave a message, and then it’s up to you to chase them down. With our Voice Assistant, you’re getting a proactive solution that engages callers, ensuring a great first impression.
Our AI answers the call instantly, providing information and assistance on the spot. If our AI encounters something it can’t handle, the call will be immediately transferred to a live human from our team of professional receptionists, ensuring your customer’s needs are met in real-time.
No more phone tag!
Yes, we can handle any volume. Whether you’re getting a handful or hundreds of calls a day, our Voice Assistant is built to scale with your business. It can simultaneously manage a high volume of calls, ensuring every caller gets immediate attention. And with 24/7 human backup supplied by our hundreds of receptionists, even the most complex or urgent calls are handled with care.
Yes. Your customers will never hear a busy signal again.
We do. Our Virtual Receptionist solution is a human-first answering service.
All your calls are prioritized, and the summaries are delivered to you instantly via email, text, Slack, or Teams. If you can’t respond immediately, don’t worry — we email you a complete history of your calls at the end of each day. You won’t miss a thing. Plus, if you have a CRM, Zapier, or Make integration, we send data on every call from our system to yours.
We also gather data on potential new customers and block your spam calls. Our system learns over time, which allows for deep, personal engagement with your customers.
We don’t share your private caller information with other customers. That information is yours and yours alone.