Answering service for small businesses

There's too much for a small business owner to do. And you can't delegate expert work. With our answering service for small businesses, you can hand off "the rest" to our receptionists. A live receptionist can handle answering and screening incoming calls, scheduling appointments, and taking payments. While you're busy growing your small business, you can be rest assured that any important caller isn't being sent to voicemail, but instead speaking to a live agent who can guide them in the right direction.

You only get one chance to make a first impression. A virtual receptionist plays a vital role in welcoming a client to your business, and gives you the appearance of being a larger company. By using our 24/7 phone answering service, a live receptionist will be able to answer any important calls outside of your regular business hours. Not only can a live person nurture a potential customer into a client, but they can also delight your current clients-- helping to improve your overall customer satisfaction. Instead of opting for an automated answering service where a robot will answer your inbound calls, choose our live phone answering service and provide a superior customer experience.

Our small business answering service isn’t limited to picking up phone calls. Our virtual receptionists also qualify new leads, schedule appointments, make outbound calls, accept payments, log notes in your CRM, send follow-up messages, and much much more. Giving these tasks to a live receptionist will free up more of your valuable time so you and your team can focus on growing your small business, whether it be going out to service customer calls or planning for your next project.

New prospects come to your website with questions. Smith.ai’s professional answering service also responds to web chats and texts - we are your omnichannel solution.

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made.