Shape your future at Smith.ai

We are passionate about our agents being able to shine and utilize their inner “superpowers” daily by providing the best work environment and opening up opportunities for career growth in a supportive culture.

Working at Smith.ai allows you to earn industry-leading wages and grow your career from the comfort and convenience of your home while helping small businesses thrive.

In addition, every agent on the Smith.ai team is supported by an environment that is challenging, rewarding, and fun. We encourage idea sharing and promote leaders from within.

Here at Smith.ai, we believe in developing future leaders and creating opportunities for our Virtual Receptionist community. Your journey will begin in the Virtual Receptionist role and demonstrate mastery in answering calls for our clients.



By showing up as a leader in the quality and timeliness of client calls, your performance will be recognized and rewarded with the opportunity to quickly expand your career as a highly skilled leader in a well-defined growth path leveraging your key strengths.

As a Customer Engagement Representative, you will demonstrate expertise and knowledge in various customer offerings on behalf of our clients. Through our paid specialized training, you will integrate the gift of engaging people to execute scripted outbound that help educate and support prospective customers.



By making warm and informative connections, you will set up appointments, answer customer follow-ups, provide customer education, and complete other pre-sales engagement tasks supporting interested customers.



As a skilled Customer Engagement Representative, you will connect customers to real needs while building thriving businesses through trusting, positive business relationships.

At Smith.ai, we are constantly expanding our services for small businesses, and one of our newest offerings is Outreach Campaigns. As a Customer Engagement Representative in this newly developed service, you can build experience and be a pioneer in an innovative workspace.



With a goal-oriented mindset and passion for learning, you will be encouraged to pursue and achieve a thriving career in a well-defined professional development path with tremendous opportunity.