Smith.ai was founded with a mission: Help business owners succeed

We know this space because it’s in our roots, authentically.

Justin’s mother owned a a small business, and he saw first-hand that the overhead of running the business — not the work itself — dominated her daily schedule.

Aaron, co-founder of RedBeacon and later CTO of Home Depot, spent time working with thousands of professionals across home service industries, hearing the same story: it’s hard to be excellent at what you do if you don't always have time to do it.

And we’re uniquely qualified. Our team brings together leadership from companies that know small & medium businesses — Google, Intuit, Upwork, Home Depot, and many others.

We build and develop our technology in-house, based on feedback and requests from customers. This means that, when you need something, we can do it — unlike other services without their own engineering teams. We’ve logged tens of thousands of hours working directly with law firms, IT consultancies, marketing agencies, and more, getting to know what moves the needle on their businesses and how we can help.

Our leadership team

Aaron Lee

COFOUNDER & CHIEF EXECUTIVE OFFICER

Ex-CTO of The Home Depot and co-founder of Redbeacon, acquired by Home Depot in 2012. A founding engineer on Google Video & led YouTube monetization.

Justin Maxwell

COFOUNDER & CHIEF DESIGN OFFICER

Justin has designed products and led teams for Apple, Google, Mint (acquired by Intuit), Sony, and plenty of good (and terrible) startups along the way.

Jon Diller

CHIEF OPERATING OFFICER

With a decade of operational leadership at Upwork (Elance), Jon has successfully scaled and led operational teams to handle the needs of millions of businesses.

Maddy Martin

SENIOR VICE PRESIDENT OF GROWTH

George Jernigan

VICE PRESIDENT OF OPERATIONS

Justin Kohn

VICE PRESIDENT OF FINANCE

Ben Clark

VICE PRESIDENT OF ENGINEERING

Brittany Gibbs

HEAD OF CLIENT OPERATIONS

Kristen Markert

Head of Agent Operations

Steve Green

HEAD OF SALES

Hundreds strong

Hundreds more amazing people are handling calls, support, writing, design, recruiting, and more! We’re fully remote, and have had that in our DNA since the beginning. Although we started out in Palo Alto, CA, our team now spans the world from New Zealand to Spain.

To meet the language needs of our customers, our Virtual Receptionist team is based in North America — from Washington to Florida, Canada to Mexico, and our Outreach Campaigns and Live Chat agents are also located primarily in North America.

Giving back

Giving back to our team’s communities is important to who we are as a company. We make annual contributions to these organizations and continue to add more and expand our impact:

Smith.ai is trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

Your time is best spent on billable client work

Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.

Jeremy Treister

CMIT Solutions — Downtown Chicago

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Greater growth through better conversion rates

Smith.ai is an absolutely indispensable part of my business. My lead-to-client conversion rate is now about 50% thanks to their virtual receptionists.