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Solopreneur achieves 50% lead-to-client conversion rate
Scalability made possible thanks to comprehensive coverage
Managing a solo business can be challenging. Solo practitioners have to juggle their time between existing client work and winning new work from potential clients, which can be difficult at times. Often, potential growth is limited when their energy is divided. Smith.ai’s virtual receptionists help solo businesses by answering inbound calls, making outbound calls, scheduling appointments, handling new client intake, and collecting and processing payments. With our receptionists handling these tasks and helping your business operate more efficiently, you can now focus more on the productive work that leads to growth. “I needed a person or service to answer incoming calls as the answering and intake is too time-consuming to handle myself. With Smith.ai, I’m completely covered,” says Louis DiLello of Chestnut Hill Legal.
Chestnut Hill Legal
Philadelphia, Pennsylvania
The problem
Growing a solo practice while remaining productive
Our solution
AI-backed agents capture and convert callers
Chestnut Hill Legal, based in Philadelphia, PA, is a solo law firm operated by attorney Louis DiLello. As the sole practitioner at his firm, Louis has to find the right balance between working on matters for his existing clients and responding quickly to new leads. With his business quickly growing and demands for his time increasing, it became very challenging to balance it all.
Requiring help with answering calls from clients and leads, Louis researched available virtual receptionist services. He chose Smith.ai (his first and only choice) because they offered the right combination of services needed to help better manage his firm including answering inbound calls from leads, scheduling appointments, and qualifying leads. ‍
With Smith.ai helping his solo practice, Louis now focuses on productive work for existing clients undisturbed by interrupting phone calls, and can grow his business effectively and consistently by simply showing up for the consultations Smith.ai receptionists have booked for him with new qualified leads.
“Smith.ai is an absolutely indispensable part of my business. I'm honestly not sure how I would run a solo practice without them. My lead-to-client conversion rate is now about 50% thanks to their virtual receptionists.”
For Chestnut Hill Legal, a Philadelphia-based law firm for elder law and estate planning matters, working with Smith.ai’s virtual receptionists has helped Louis better manage his firm by increasing efficiency and letting him focus on growing his business. Before Smith.ai, Louis had to handle calls himself, which drew his attention away from existing client work. Smith.ai’s receptionists have created a positive impact on his business as they now handle the first point of contact with potential clients, along with conducting his new client intake, and scheduling his consultations directly on Louis’ calendar. Smith.ai has helped Louis achieve greater business growth by increasing his lead-to-client conversions by about 50%.Â
 Smith.ai is a superior 24/7 call answering and intake service for small businesses. Our virtual receptionists help you build better relationships with new and existing clients. We will help save you money and time, give your clients the personalized attention they deserve (don’t we all prefer to talk to a human!), and capture more qualified leads (bye-bye spam calls!).Â
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