Elizabeth Lockwood

Can't figure out why your revenue isn't growing? The problem may lie where you least expect it: your phone calls. If you know your phone sales technique could use some work or if you're just hoping to improve your sales process and start reviving your revenue growth, take the advice that Kelsey Johnson, product marketing manager at Smith.ai, has and implement these five, simple technique to close the sale every time someone calls your business.

Have you ever been on a phone call with an important client, but, for whatever reason, can't seem to hear them? You don't want to upset your client and risk your business relationship, but you also know you have to be able to hear them in order to move forward. If you frequently experience scenarios like this, Kelsey Johnson, product marketing manager at Smith.ai, has some tips you can use to maneuver your way around this awkward situation in a professional manner and better prepared yourself for call volume issues in the future.

Can't decide between renting a physical office space or investing in a virtual office space? Kelsey Johnson, product marketing manager at Smith.ai, can tell you what need to know, from the pros and cons of rented and virtual office spaces to how you can discover which might be right for your business.

In the final part of our three-part series on voice services, we'll wrap up our discussion by delving into voice strategies. More specifically, we'll talk about what voice strategies consist of, why businesses need to implement them into their overall communication processes, and how businesses like yours can leverage a reliable voice strategy to improve operations, increase customer satisfaction, and grow your business tenfold.

In the final part of our three-part series on voice services, we'll wrap up our discussion by delving into voice strategies. More specifically, we'll talk about what voice strategies consist of, why businesses need to implement them into their overall communication processes, and how businesses like yours can leverage a reliable voice strategy to improve operations, increase customer satisfaction, and grow your business tenfold.

Call recording can be a great tool for small businesses hoping to improve internal operations, quickly train new staff, and protect themselves from potential legal issues, but how should a business go about using call recording and what common mistakes should businesses avoid making? Kelsey Johnson, product marketing manager at Smith.ai, tackles the do's and don't's of call recording to help small business owners like yours use it wisely.

Maddy Martin of Smith.ai joined leading legal marketing experts Tyler and April Roberts of NOMOS Marketing and Kelley Rider Goodwin of Rider Goodwin Law to tackle networking myths that plague working professionals and business owners across dozens of industries. Together, they address the truth behind how to effectively network yourself, market your business, and earn solid referrals, not only amongst COVID-19 restrictions, but amongst advances in the digital world as well.

Providing excellent customer service is a proven way to gain more conversion and keep your business successful, but you can't connect with customers 24/7. Luckily, outsourcing and automation can help your business be everywhere at all times without you needing to lift a finger. Maddy Martin of Smith.ai, Tom Lambotte of GlobalMac It, and Stacy Carlson of TextExpander discuss how outsourcing and automating tasks can save businesses loads of time that can directly lead to more productivity, better lead generation, and unlimited growth.

Huge savings is coming you way this holiday season. Take advantage of our special Black Friday offer now and enjoy half off of call answering, web chat, or both!

Bad clients are inevitably. Every business has to deal with them. Learning how to deal with them effectively and appropriately can save you a lot of trouble down the road. Take the advice given by Maddy Martin, Head of Growth and Education at Smith.ai, to ensure that your business, your staff, and your future clients are well protected from disruptive, annoying, and rude clients.