Jenn Marie

A new term is taking root in customer care. It is ‘super-agent’, and it refers to a customer service representative supported by virtual technology and machine learning. Experts predict that this new breed of customer support professionals will replace what we currently have by 2025. We don’t have to wait a decade: Smith.ai has already begun the process of creating super-agents.

Having a personal phone is one of the benefits of modern-day technology, and it’s a good one! Gone are the days of sharing a family telephone or traveling somewhere to use a payphone. People today can bring their phone with them everywhere they go! While this is certainly progress, it has also blurred the lines that separate personal time from business hours. Smith.ai’s personalized telephone answering service offers a solution to this problem.

Telephone calls are distracting. Plus, when you are a busy professional, they can get in the way of you making money. That’s part of the reason Smith.ai created its phone answering service. We want to help save you from spending all your time answering calls. Of course, we think fewer telephone distractions are important, but what does the Internet think?

Recently I decided to take a two-week break from my time at Smith.ai to work remotely and get some much-needed R&R. Unfortunately for my friends and family, this quiet time also meant having to spend my time in a virtual cell phone dead zone. Leave it to the engineers at Smith to come up with a solution to my call answering needs. Introducing: Smith.ai voicemail to MP3.

One question we frequently get is, “How can I keep my existing phone number?” Maybe you already have business cards printed, your number on a truck, or all your long-term clients already have it saved in their phones — and that number goes directly to your cell phone.

We like to keep things simple at Smith, and there is a reason for that. We believe that small businesses have enough to worry about without having to spend all their time setting up tools. That’s why our prices are clearly spelled out, and we weren’t afraid to directly compare ourselves to others. We think that being upfront helps you save money and time, which is exactly what our services aim to do.

At Smith, we love options! Not just because they keep our engineers busy, but because they allow us to build the perfect solution for our Pros. Since we’ve launched, we’ve had the incredible opportunity to build a variety of customizations to meet some unique call answering needs. Because the list just keeps growing, here is where you can go to find them all:

Do you love cloud-based calling, but wish you could have a real person to answer the phone? Smith.ai has the solution. Many businesses use virtual phone solutions such as RingCentral or Google Voice for cloud-based VoIP calling — Smith makes it easy to add a receptionist to answer those calls.

At Smith, we like to help busy professionals save money and time. We believe this is the best way to help business grow. So, while many businesses prepare for the holiday season by offering Black Friday, Small Business Saturday, and Cyber Monday deals, we thought it was time for us to do the same.

There are plenty of virtual receptionists in the world, but few have what it takes to be a Smith agent. Are you up for the task? Many apply, but few are chosen. Find out what it takes to be a world-class receptionist for a superior call answering service.