Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Choosing the Best Answering Service for Your Business

April 4, 2025
Choosing the Best Answering Service for Your Business
Discover how to select the best answering service to enhance customer satisfaction, improve efficiency, and boost your business growth. Key features to consider.
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How to Plan a Prospect Call: The 8-Step Framework That Actually Works

April 4, 2025
How to Plan a Prospect Call: The 8-Step Framework That Actually Works
Enhance your success with prospect calls by following our 7-step strategic framework, ensuring productive interactions that lead to conversion.
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Mastering Sales & Operations Planning in 2025: A Comprehensive Guide

April 3, 2025
Mastering Sales & Operations Planning in 2025: A Comprehensive Guide
Discover a comprehensive guide on mastering sales & operations planning in 2025. Align demand, supply, and finances strategically to optimize business outcomes.
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The Insiders Guide to Roofing Business Software

April 3, 2025
The Insiders Guide to Roofing Business Software
Discover how roofing business software tackles industry challenges, enhances operations, and improves customer satisfaction. Get insights into key features and ROI.
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Customer Service Outsourcing: When, Why, and How to Do It Right

April 3, 2025
Customer Service Outsourcing: When, Why, and How to Do It Right
Discover how outsourcing customer service can transform your SMB. Learn when, why, and how to outsource effectively without compromising customer experience.
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Importance of Customer Care | And the Role of AI

April 1, 2025
Importance of Customer Care | And the Role of AI
Unlock new strategies to enhance client satisfaction and build loyalty. Discover how excellent customer care drives lasting business success.
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We Built the BEST Lead Generation Funnel | And You Can Too

March 30, 2025
We Built the BEST Lead Generation Funnel | And You Can Too
Discover proven strategies to build an effective lead generation funnel. Learn how to attract, nurture, and convert potential customers seamlessly.
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Call Center Metrics | KPIs You Need to Know ASAP

March 30, 2025
Call Center Metrics | KPIs You Need to Know ASAP
Discover the 10 key call center metrics to optimize your customer communications and drive growth. Learn about customer satisfaction, agent performance, and more.
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The Best AI Answering Service for Business

March 30, 2025
The Best AI Answering Service for Business
Discover the ultimate guide to AI answering services for business. Learn about automation, hybrid solutions, features, and industry-specific applications.
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Inbound Calls Explained: Essential Strategies for Effective Customer Communication

March 30, 2025
Inbound Calls Explained: Essential Strategies for Effective Customer Communication
Discover tactics for managing inbound calls to enhance customer satisfaction and retention. Learn strategies for swift responses and professional service.
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