Mike Graner

If you’ve been thinking about implementing AI into your business processes, chances are good you’ve considered both voicebots and chatbots. But what’s the difference between the two? The truth is that there is a clear winner here. In this post, we explain the difference between a voicebot and a chatbot and help you understand which is the right choice for your business.

AI offers immense promise for businesses, but one of the most promising applications is boosting productivity by handling phone calls. If you’re not already onboard with the need for and value of an AI answering service, let’s look at five ways it can boost your business’s productivity.

Live chat has quickly become one of the most popular communication channels for your customers or clients. However, they often expect an immediate response. That can be tough to achieve, particularly if you’re a small business balancing other needs with handling chat messages. We have four important tips to help you respond faster and boost customer satisfaction.

Dealing with rising costs? Many small businesses today need to cut costs and increase revenue but struggle to do so in meaningful ways. We’ve ranked the top 20 ways your small business can do more, earn more, and pay less.

Today, your customers expect a seamless experience from touchpoint to touchpoint. They also expect support when and where they need it. Live chat solutions can enable that, but how do you choose the right option? We discuss five key features to look for in any live chat solution you might be considering.

With custom extended intake, our virtual receptionists can now ask every question that’s important to you as part of the intake process.

Without a steady stream of new clients, your law firm cannot thrive. It’s as simple as that. However, finding leads and then moving them through the funnel from awareness to discovery, evaluation, intent, purchase, and, finally, loyalty is easier said than done.

Every business faces challenges. That’s particularly true when it comes to customer communication. Sometimes, just answering phone calls can seem like an insurmountable hurdle. The good news is that AI-assisted virtual receptionists can help.

Switch from your current Virtual Receptionist, Chat, or Outreach Campaigns provider to Smith.ai and save 50% for two months!

How much time do you spend screening potential leads? Chances are good it’s a considerable amount, and every minute you spend on non-billable time is essentially money lost. Lead screening is vital. It’s an important tool to help winnow out clients that might not fit with your firm, as well as to help identify potential conflicts of interest, build an accurate picture of the client’s situation, and more.