Samir Sampat

Answering customer calls is an essential part of running a successful business. But who has the time for it? Chances are good that when your team is busy, those calls get sent straight to voicemail. Someone will check the messages and then return the calls later, right? Wrong.

Your law office never gets a second chance to make a first impression. That means it’s essential to put your best foot forward with every new client call. Of course, that’s challenging to do when law offices are busier than ever. Outsourcing your needs is a viable solution, but you have a decision to make: should you choose a legal intake professional or hire a legal answering service?

No matter your industry, chances are good that your business faces quite a few challenges. Overcoming those hurdles is critical, whether we’re talking about low productivity, dealing with spam phone calls, or just being unable to vet potential leads accurately before moving them into the intake process.

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Law firms are busier than ever. They’re also trying to make do with fewer employees to maximize their budgets and reduce overhead. However, that should never come at the expense of client communication, client intake, or lead qualification.

Americans received 33 million robocalls a day in 2023. While many of those went to homes and personal cell phones, a significant number went to businesses. Those calls are more than a mere annoyance. They cost your team time, reduce productivity, and come with a financial cost. Thankfully, business owners and decision-makers are not powerless in the face of robocalls. With the help of virtual receptionists, you can reclaim your team’s time, attention, and productivity while protecting your business from security breaches.

The client intake process is crucial. This is where you establish your expertise, create the client’s first impression of your firm, and begin to build the trust required to carry the relationship forward. It’s also where you begin transforming a lead into a paying client. The problem is that inefficiencies in your intake process can cost you time and money while eroding trust. In this post, we’ll cover five best practices your firm must employ to improve the efficiency of your client intake process and build a thriving legal practice.

A good sales cadence can set the pace for the conversations that you’re having with prospects. If you’re thrown off by the word “cadence” you aren’t alone. There are many people, even those who’ve been in the sales field for years, who just aren’t familiar with this term.

Law firms are busier than ever. Between the industry’s ongoing talent shortage to growing billable hour requirements, attorneys and their staff members are required to do more today, often with less time. That usually means little time to answer calls, which is a major issue because it means you’re probably missing inbound leads.

Although it’s a bit cliché, the saying that you “get what you give” is absolutely true. If you are on a quest for sales leads, finding the best ones will require your best efforts. Fortunately, there are a lot of tools and resources out there today to help you with that. One of the most common that comes up when you research using advanced filters for lead generation is LinkedIn Sales Navigator.