Sean Lund-Brown

Sales calls are still a major part of business for several brands. It’s important to know how to handle them, as well as which types of calls you’re making so that you choose the appropriate approach. There are several types of calls you will make in your career, but the main categories in this field include two groups: warm calls and cold calls.

Call centers are a large part of the business world today. They’re how several companies get things done when it comes to customer service, cold calls, and inbound sales, among other efforts. Of course, there are different types of call centers out there and each has its pros and cons to consider. Whether you’re setting up a call center or just trying to find one to use for your business calling needs, you’ve got a lot to learn.

Part of choosing the right resources is knowing what they have to offer before you commit. A sales leader or business owner has a lot of different resources to pick and choose from, but one often goes overlooked: outsourcing. Outsourcing is one of the most viable, proven solutions for businesses that need a little assistance without hiring in-house staff. That is, however, as long as you’re hiring the right people for the job.

Sometimes, you just need a little help. After all, you're only one person and if you're trying to run a business, you've got a lot on your plate. Fortunately, you can rely on the likes of a personal assistant to handle a variety of tasks and take many of the tedious details off of that aforementioned plate. In trying to figure out how much you'll spend on a personal assistant, there are a lot of variables that you have to consider.

Most businesses find themselves in need of someone to staff the front lines on a full-time basis, which is how most receptionists are hired. However, what if your business is only open a few days a week, or what if you have someone you can rely on part of the time and just need a little more support? It could be a good time to invest in a part-time receptionist—but at what cost?

Part of hiring people for your business is understanding their roles and responsibilities. When everyone does their part, your company will work like a well-oiled machine, and you’ll have less to manage on a day-to-day basis yourself. Of all the roles that could help your company, a receptionist is perhaps among the most important. This is the person (or persons) who will act as the face of your company and create that lasting first impression with your audience.

Press releases make statements about your company. Find out how different approaches allow you to establish a company image with the public in any situation.

Receptionists are a great asset. Of course, like anything, you have to make sure that they’re working efficiently to deliver the solutions that you need. A receptionist can answer a lot of phone calls in a day—some field hundreds of calls. Others may only take a dozen or so. Ultimately, it depends on the type of receptionist that you have, the type of calls involved, and so forth.

Get the word out about your business with local, print, digital and media buying techniques.

You could spend a fortune creating your own training programs, but then you’d also have to invest the time in keeping them going and delivering the training. And even then, you’re not guaranteeing that your people are getting the best possible resources for their needs. Fortunately, there are online training courses in all shapes and sizes that will help you give your team the best professional etiquette for the phone and any other type of communication they encounter.