Smith.ai Virtual Receptionists Now Answer Calls 24/7!

We are excited to announce that we now answer your calls 24/7!

Smith.ai is already the best when it comes to taking work off your plate: We don’t just answer and transfer calls — our professional receptionists follow custom instructions, qualify and intake new leads, schedule appointments, and accept payments.

Adding round-the-clock call answering services is our final step to providing you comprehensive omni-channel communications. Our receptionists now answer calls, web chats, and texts, 24/7 (all day, all night, all weekend). Your clients and leads receive instant responses while you save your day for what matters: Your work.

"I don’t have to worry about answering the phone anymore. I feel at ease knowing that the Smith.ai team is going to handle it well." — Matt Grosso, Cloverleaf Audio-Visual

Our receptionists all have backgrounds in legal assistance, hospitality, and/or customer service. They’re highly trained and enhanced by our powerful AI technology to represent your business like in-house staff. We offer everything from CRM integrations and Slack transfer notifications to secure conflict checks and immediate text or email follow-ups to callers. We truly serve as the front line of your business.

24/7 Live-Answered Calls Increase Revenue

2 out of 3 clients choose a business based on their responsiveness to the first contact. And prospective clients contact you at all hours of the day — you actually want them to call right when they need you. When a prospect is ready to talk, your availability can make or break the sale, and even turn clients into advocates for your company.

Being available at 2am is a no brainer, even if you never receive a call at 2. Capturing just one new client overnight can result in a serious revenue boost. By responding 24/7 to calls, you can significantly accelerate the growth of your business. For example, if you are using veterinary answering services for your clinic, having the ability to answer emergency calls that occur outside normal business hours ensures you don’t miss out on any potential leads. And Smith.ai offers you that 24/7 response at no additional cost — you only pay for the calls we answer.

This isn’t an expensive video campaign or pouring thousands of dollars into Google Adwords. Imagine Smith.ai answers one of these late-night calls, and it turns into a $10,000 contract. The cost of that initial call was less than $10. Since Smith.ai only charges per relevant call, the ROI for this responsiveness is not only easy to calculate, it’s shockingly high. No wasted time, energy, or money.

Does My Business Really Need 24/7 Phone Answering?

The real answer is yes. Whether you run a law firm, an IT service, or a dentist office, you can only stand to level up and capture even more business with 24/7 availability.

• Convert prospects who call late at night — right when they realize they need your services.
• Address clients immediately; no need for a next-day call-back.
• Offer live conversations to global clientele in their time zone.
• Be available for leads who always work 9-5 or have unpredictable schedules.
  

There’s no downside to having your business answer live calls 24/7. Just one or two additional clients can turn your surviving business into a thriving one. And with the right processes in place, you’re not looking at any more unnecessary admin work.

How Do I Get 24/7 Virtual Receptionists?

Depending on your current service arrangements (or lack thereof), there are a couple of ways you can start having calls answered 24/7, ASAP.

I already use Smith.ai virtual receptionists

To extend your hours, simply send us an email and we can update your answering hours to 24/7.

If you are routing your calls from RingCentral, Grasshopper, Google Voice, or another platform, check out our documentation on updating your routing hours. Or email us at support@smith.ai and our support team will help you.

I don’t use Smith.ai virtual receptionists yet

You can get started risk-free. Our virtual receptionist services are covered for 14 days by our money-back guarantee. Get started today! Don’t forget, we screen all spam, sales, and wrong numbers for free.

Respond 24/7 on All Channels

New business prospects aren’t just coming in by phone anymore — true 24/7 responsiveness means being available on the channel that your lead wishes to use.

That’s why we also offer round-the-clock live website chat, SMS text answering, and Facebook messenger answering as well. 

• Running a marketing campaign that brings more leads to your website? We’ll capture and convert them via live chat widget. 
• Offering texting in addition to calls on your business card or offline marketing? We’ll answer texts and book new consultations. 
• Have a Facebook page for your business? One Smith.ai Live Chat account can answer all these messages, making your company a true 24/7 availability machine. 

Don’t even lose out on one lead!

Questions? Contact Us

Have questions about our virtual receptionists services or anything else? Call us at (650) 727-6484 or email support@smith.ai.