Bankruptcy firm handles overflow calls seamlessly with Smith.ai

Smith.ai provides efficient call handling and intake

Attorney James Hausen

Hausen Law

Bankruptcy is a stressful and overwhelming time, and for anyone dealing with it, they’re going to seek the help of a bankruptcy law firm they can trust. In a sea of online options, the firms that stand out are those that answer calls immediately, providing reassurance and guidance when it matters most. Law firms like Hausen Law need to be available when callers are looking to speak with someone. But sometimes, calls can be overwhelming for in-house staff working on active cases or when they come in after business hours. That’s where Smith.ai’s virtual receptionists step in — providing 24/7 professional call handling and intake that leaves a strong first impression with potential clients while easing the workload on the internal team.

Hausen Law

Akron, OH

The problem

Law firm needs help handling overflow & after-hours calls

Our solution

Smith.ai provides a steady voice for clients in crisis

Attorney James Hausen of Hausen Law discovered Smith.ai at a Your Practice Mastered Mastermind conference, where he was drawn to a live demo of Smith.ai’s virtual receptionist service. Already familiar with answering services, he had been using another provider but appreciated the efficiency and quality that Smith.ai’s services promised. Impressed with Smith.ai’s professional approach and advanced capabilities, Attorney Hausen decided to switch — a decision he hasn’t regretted since.

Before Smith.ai, Hausen Law’s in-house team was overwhelmed by overflow and after-hours calls. The firm understood the importance of being available to potential clients 24/7, especially for those facing the stress of financial troubles. Debt issues don’t follow a 9-to-5 schedule, and the team needed a reliable solution to meet clients where they are — day or night.

After-hours answering

Overflow answering

Appointment booking

Goal-oriented workflows

White-glove customer service

People are more likely to set an appointment with someone they can talk to rather than just leave a voicemail.

Switching to Smith.ai transformed how Hausen Law manages call handling and client intake. Smith.ai’s professional virtual receptionists efficiently screen, qualify, and schedule callers while following the firm’s prompts, which are influenced by Your Practice Mastered’s proprietary 11-step intake process. This personalized approach not only captures more leads, but also ensures that every interaction reflects Hausen Law’s commitment to professionalism and expert client care.

Smith.ai’s services provide much-needed relief for the firm’s internal team. By handling overflow and after-hours calls, Smith.ai allows the team to focus on high-priority tasks without worrying about missed opportunities.

Hausen Law made the most of Smith.ai’s capabilities by setting up tailored prompts for different caller types and integrating the firm’s scheduling software. These customizations help Smith.ai’s receptionists provide a smooth experience for both clients and the firm.

Attorney Hausen also praises Smith.ai’s dashboard, which distinguishes between the types of incoming calls and helps the firm monitor new leads more effectively.

With Smith.ai handling after-hours calls and reducing the workload on the firm’s internal staff, Attorney Hausen has seen significant improvements in lead capture, stating, “It’s working and it does seem that we are getting the majority of them [leads] to be signed up with us for appointments.” Attorney Hausen looks forward to continuing to grow his practice with the ongoing support of Smith.ai’s reliable services.

Hausen Law is an Ohio-based bankruptcy law firm specializing in consumer bankruptcy cases. Led by Attorney James Hausen, who has managed over 2,000 cases, the firm is dedicated to providing prompt and professional legal solutions for clients facing financial difficulties. After switching to Smith.ai, Hausen Law experienced outstanding efficiency and accuracy in call handling, resulting in more captured leads and streamlined client intake. For Hausen Law, partnering with Smith.ai has been a game-changer in delivering exceptional service and support to their clients.

Smith.ai is a superior 24/7 call answering and intake service for small businesses. Our virtual receptionists help you build better relationships with new and existing clients. We will help save you money and time, give your clients the personalized attention they deserve, and capture more qualified leads (bye-bye spam calls!).