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Family law group switches to Smith.ai from another service
Spoiler alert: We're better than the rest
Trying to find the perfect outsourced answering service can be similar to dating. Sometimes you find “the right one” on the first date but at other times, you have to go through a few “duds” before finding the right match. This can be the case with virtual receptionist services as providers offer a wide range of features and services, and it can take time and trial-and-error before finding the feature set that is best suited to your business needs and goals. Finding the right service is worth the extra work, though, because an exceptional virtual receptionist service will have a long-lasting impact, including freeing up business owners so they can focus on productive work. This paves the way to sustainable, consistent growth. Smith.ai’s 24/7 virtual receptionists specialize in capturing contact information from qualified leads, conducting new client intake, and scheduling appointments with leads and clients. For business owners like solo and small-firm attorneys, these benefits provide substantially more value than the other, more simple answering services on the market.
Sibus Law Group
San Diego, California
The problem
Law firm's previous answering service didn't provide call details needed
Our solution
More detailed call summaries and CRM data
Sara Kelley of Sibus Law Group was no stranger to using virtual receptionist services for her firm before switching to Smith.ai.Â
What prompted Sara to want to switch her answering service to Smith.ai? Sara says, “The previous answering services did not provide detailed call summaries like Smith.ai, so that’s been very helpful.” In short, she wanted an answering service that offered better quality and affordability without sacrificing features.
Sibus Law Group was also able to update their available business hours in their Google Business profile because Smith.ai’s virtual receptionists provide 24/7 coverage for her firm. This important change resulted in an increase in new leads for the firm, who were attracted by the responsiveness her firm offered at any time of day or night. With new leads flooding in, Smith.ai’s receptionists were in place to answer calls, schedule appointments, conduct new client intake, and provide detailed summaries of each call.Â
“With Smith.ai handling client intake and scheduling appointments, we can often meet with a client in one or two days. Otherwise, a client might have waited twice that long before connecting with our staff and locking in a meeting with an attorney,” says Sara.
“We are very pleased that Smith.ai has increased our business hours by answering calls 24/7. That’s a huge plus for us because we know people don’t always think to call an attorney during the typical 9-5 hours of a Monday - Friday workweek.”
Sibus Law Group is a San Diego-based law firm specializing in family law. Sara and her team started using Smith.ai’s virtual receptionist service and free AI-powered chatbot when the California Covid-19 Stay Home Order was implemented in March 2020 to increase their availability to leads and clients. Smith.ai’s receptionists provide detailed call summaries of each call and have helped to increase the firm’s overall efficiency. “We usually copy the information from the call summaries directly into our case management platform so we have a detailed record of the call. That’s very helpful in reducing time relaying information to other staff interacting with the caller and allows us to address priority calls faster than if people were leaving a voicemail,” says Sara.Â
Smith.ai is a superior 24/7 call answering and intake service for small businesses. Our virtual receptionists help you build better relationships with new and existing clients. We will help save you money and time, give your clients the personalized attention they deserve (don’t we all prefer to talk to a human!), and capture more qualified leads (bye-bye spam calls!).Â
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