Solo attorney streamlines intake & gains back time with Smith.ai

Smith.ai allows solo practitioners to regain valuable, billable time

Howard Lesnik

My NJ Injury Lawyer

Injuries and accidents don’t follow a 9-to-5 schedule, and when personal injury victims seek legal help, they want answers immediately. For solo attorneys like Howard Lesnik, balancing these urgent inquiries with the demands of active cases plus administrative tasks can be overwhelming. Every missed call could mean a lost client, but constantly interrupting work to answer the phone isn’t sustainable.

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My NJ Injury Lawyer

Mountainside, NJ

The problem

Constant calls disrupt focus, pulling solo attorney away from casework & personal time

Our solution

Smith.ai virtual receptionists help solo attorney reclaim their time

Attorney Howard Lesnik built his New Jersey-based personal injury firm from the ground up. As a true solo attorney, he is responsible for every aspect of his practice — including answering the phone. “I used to have my calls forwarded to my cell phone. If I was in Florida, if it was the weekend, if it was midnight, my cell phone would ring — and obviously, I wouldn’t get the message,” Lesnik recalls.

Missing calls meant missing clients, but constantly being available took a toll on his personal life. Everything changed when a marketing consultant urged him to try Smith.ai. Since partnering with Smith.ai in 2022, Attorney Lesnik no longer has to choose between focusing on his cases and being available for potential clients. Smith.ai’s virtual receptionists handle every call, ensuring only qualified leads reach him.

Even better, Smith.ai’s seamless integration with PracticePanther automatically syncs call summaries and intake details into Attorney Lesnik’s case management software. Thus, he has all the information he needs when following up with clients and callers.

24/7 phone answering

After-hours answering

CRM integration

Free spam blocking

Instant email summary of calls

Lead screening and intake

Smith.ai screens [calls] with what’s qualified and saves a lot of time. I let Smith.ai handle everything and it goes right to my email.

Beyond improving his firm’s responsiveness, Smith.ai has eliminated countless distractions caused by spam and unqualified leads. Before using Smith.ai, fifty percent of Attorney Howard’s calls were spam. Now, most are blocked by Smith.ai, so he no longer has to deal with those calls. The best part? Spam calls are blocked for free, so he’s not paying for calls that aren’t legitimate and relevant to his law firm. Smith.ai receptionists can also refer out calls regarding case types he does not handle. Smith.ai’s ability to pre-screen leads and provide intake not only saves Attorney Lesnik time but also enhances the professionalism of his firm.

Attorney Lesnik can finally step away from his phone without worrying about losing business. Whether he’s meeting with a client or at his son’s baseball game, he knows his firm is always responsive. He even recently secured a new client on a weekend because Smith.ai promptly emailed him with the details. Attorney Lesnik stated, “I called her right back, and she signed the retainer the next Tuesday.”

My NJ Injury Lawyers is a personal injury law firm based in Mountainside, New Jersey. The firm, run by Attorney Howard Lesnik, focuses on helping accident victims recover the full value of their claims. For solo attorneys, efficiency and availability are critical — but they don’t have to come at the cost of personal time. Smith.ai provides Howard Lesnik with the perfect balance, ensuring every potential client gets the immediate attention they need while keeping his practice running smoothly.

Smith.ai is a superior 24/7 call answering and intake service for small businesses. Our virtual receptionists help you build better relationships with new and existing clients. We will help save you money and time, give your clients the personalized attention they deserve, and capture more qualified leads (bye-bye spam calls!).