In-Depth Comparison

Smith.ai vs. ChatMarshal

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to ChatMarshal

		ChatMarshal
costs
Money-back guarantee	14 days
Per chat price	$5-10 per relevant chat	Data usage + cost per chat
Starting price	$140/month
Setup fee	No	No
Custom programming done for you	✔
Seats for your staff	No seats needed
Terms of service	Month-to-month
Overage costs	Priced per chat at current plan
capabilities
Staffed by live agents 24/7	✔	✔
Text Answering	✔	✘
New client intake	✔	✘
AI-driven technology	✔ Free
Captures email with every conversation	✔
Captures phone number if desired	✔
Appointment scheduling	✔
Client callbacks	✔
Custom branding	✔ Free	✘
Mobile-optimized	✔	✔
Reporting & analytics	✔
Canned responses & business FAQ	✔	✔
Pre-chat disclaimer	✔
Client portal	✔
View transcript for every chat	✔
White-glove setup	✔
INTEGRATIONS
CRM integration	✔	✘
Zapier integration	✔
Google Analytics integration	✔
Open API	✔
AI-DRIVEN TECHNOLOGY
Uses conversational AI	✔
No code builder	✔
Train chat with your data	✔
Automated lead qualification	✔
Understands user intent	✔
Smart Q&A database	✔

Outsourced Chat vs. Live Chat Software

	Smith.ai's Outsourced Chat	Live chat software

Answers messages w/o extra staff	Yes	No, your team has to do the work
Quick one-time setup	Yes	No, do it youself
Responds immediately 24/7	Yes	Depends on your staffing
Automates lead qualification & intake	Yes	Sometimes
Can handle multiple chats with ease	Yes	Depends on your staffing
Screens spam & sales	Yes	No

Outsourced Chat vs. Chatbot Software

	Smith.ai's Outsourced Chat	Chatbot Software

Staffed by live agents	Yes	No
Can provide empathy or emotional intelligence	Yes	No
Can handle complex issues right away	Yes	No
Responds immediately 24/7	Yes	Yes
Can provide a personalized experience	Yes	Yes, with extensive programming
Quick one-time setup	Yes	Depends on goals and software

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Smith.ai’s Live Chat agents capture and convert quality leads for you. ChatMarshal only offers Q&A.

Live web chat should increase website lead conversion and reduce mundane calls to your business. That’s why, in addition to answering questions about your business, Smith.ai’s professional agents qualify your web visitors as leads, set up consults, and can even take payments. Our chat receptionists answer basic questions clients might call in with and can book quality leads so you don’t have to spend your time on follow-up.
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ChatMarshal also answers frequently asked questions on your behalf, but that’s about it. For anything more complicated, they “escalate” the chat to you. You will then need to follow-up, which causes time-wasting distractions and a lower conversion rate. And since ChatMarshal charges per chat, they are incentivized to escalate any issue they can’t answer quickly and simply.
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over ChatMarshal.

Disclaimer: After researching this company’s website, contacting them directly, and reviewing third-party sources, we were able to gather the information listed above. Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140

Per month

Chats per month

View pricing details

Simple per-chat pricing, not per-hour or per-agent

Easy and predictable month-to-month pricing

No charge for spam or unwanted sales chats

No annual contracts or setup fees

Our agents and AI harmoniously work to meet the rigorous demands of your business.

Smith.ai is trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

Generate more leads with chat

Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.