Smith.ai vs. Equinox

Often, outsourced live chat services are sold as comprehensive solutions that take a couple of months to set up and are best for websites with high-volume traffic. This is true in the case of Equinox, who explicitly mention that their services work best on SaaS sites with 5,000+ visitors each month. If you fit this bill, you will need to discuss pricing with their salesperson to understand the full cost of their live chat service.
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Smith.ai offers a $0/month plan, no setup costs, and month-to-month contracts that you can start today. Our transparent costs and agile processes allow smaller businesses to get live chat on their site in 1-3 days without breaking the bank. And, just as easily, we can set up and serve businesses with high website traffic too!
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Equinox offers sales, support, and lead qualification, but small businesses without a sales department to follow-up on qualified leads will find themselves with more work in the long run. Smith.ai’s live chat agents qualify and book appointments on your calendar, and offer new client intake as well. So at the end of the day, you have a booked consultation, not a list of “potential leads” with email addresses.
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over Equinox.