Smith.ai vs. Front Chat

Outsourced live chat agents represent your business with every interaction, so it’s important to know how they’re hired, trained, and provided your business info. Smith.ai’s chat agents are obsessed with customer service, thoroughly trained, screened for grammar/punctuation quality, and backed by sophisticated AI technology.

Front Chat is advertised as a website chat option, but keep in mind, you will have the staff the chat yourself. For as much as $14/user/month, you won't be getting anything other than a basic chat software for your website.

Furthermore, Front Chat is a customer communication hub. Their specialty is in helping clients manage their email inbox. Smith.ai has years of experience hiring and training professional receptionists to help you communicate with new and existing clients. Our chat agents bring the same high-quality, friendly conversations to your web visitors as they do your phone calls and texts. This is how we truly capture and qualify leads — and then we book new consultations on your calendar! If you'd rather not have live agents handling your chats, you can always opt to use our free AI chatbot, which automatically captures, screens, and converts leads visiting your website.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over Front Chat.