In-Depth Comparison

Smith.ai vs. LiveChat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to LiveChat

		LiveChat
costs
Money-back guarantee	14 days
Per chat price	$5-10 per relevant chat
Starting price	$140/month
Setup fee	No
Custom programming done for you	✔	Available by quote on premium plans
Seats for your staff	No seats needed	2 on basic plans, unlimited available by custom quote
Terms of service	Month-to-month
Overage costs	Priced per chat at current plan
capabilities
Staffed by live agents 24/7	✔	✘
Text Answering	✔
New client intake	✔
AI-driven technology	✔ Free
Captures email with every conversation	✔	✔
Captures phone number if desired	✔	✔
Appointment scheduling	✔
Client callbacks	✔
Custom branding	✔ Free	✔
Mobile-optimized	✔	✔
Reporting & analytics	✔
Canned responses & business FAQ	✔
Pre-chat disclaimer	✔	✔
Client portal	✔
View transcript for every chat	✔
White-glove setup	✔	X – your team will have to take care of installation and setup
INTEGRATIONS
CRM integration	✔	Included, but you have to do the work
Zapier integration	✔	Included, but you have to do the work
Google Analytics integration	✔
Open API	✔	✔
AI-DRIVEN TECHNOLOGY
Uses conversational AI	✔
No code builder	✔
Train chat with your data	✔
Automated lead qualification	✔	✔
Understands user intent	✔
Smart Q&A database	✔	✔

Outsourced Chat vs. Live Chat Software

	Smith.ai's Outsourced Chat	Live chat software

Answers messages w/o extra staff	Yes	No, your team has to do the work
Quick one-time setup	Yes	No, do it youself
Responds immediately 24/7	Yes	Depends on your staffing
Automates lead qualification & intake	Yes	Sometimes
Can handle multiple chats with ease	Yes	Depends on your staffing
Screens spam & sales	Yes	No

Outsourced Chat vs. Chatbot Software

	Smith.ai's Outsourced Chat	Chatbot Software

Staffed by live agents	Yes	No
Can provide empathy or emotional intelligence	Yes	No
Can handle complex issues right away	Yes	No
Responds immediately 24/7	Yes	Yes
Can provide a personalized experience	Yes	Yes, with extensive programming
Quick one-time setup	Yes	Depends on goals and software

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Smith.ai Chatbot provides a fully automatic solution for lead capture. LiveChat does too, except that they’re missing the staff to help you deliver it.

25% of leads come in after-hours, which means that 24/7 availability is no longer a bonus—it's a must. The question becomes which tool has the better solution that includes 24/7 live chat and/or chatbot services. The answer? That’s why we’re here. Take a look at the tables above, and then read on below to learn exactly what these two chatbots offer and which one is the clear winner.

LiveChat is a live chat platform that also has a full-service chatbot, knowledgebase, and other premium features available for businesses that choose to host their chatbot there. There’s a helpdesk you can use for customer support, and you can integrate all of your messaging in one place. It also offers several eCommerce features and integrations, team management tools, and access to messaging channels.

Smith.ai also streamlines your messaging channels and delivers them all in one place, helping you to craft and execute the perfect communication strategy. LiveChat gives you the tools to do that—but again the work is left to you.

LiveChat can integrate with over 200 different apps and tools that you use, but Smith.ai can integrate with hundreds more. Plus, the machine learning allows the Smith.ai bot to evolve and grow with the changing needs of your audience.

Smith.ai offers a totally free solution to improve your chatbot experiences instantly and effortlessly. Not only will our 24/7 Chatbot make sure that your website never sleeps, but it will also ensure that your business makes a great impression by always being there.

While LiveChat is a pretty good app, you're still going to have to spend a fortune managing it moving forward. That’s why the Smith.ai Chatbot pulls ahead here—and by a mile—they offer everything that your business needs along with a hands-free Chatbot that just works from the moment it’s installed.

Disclaimer: After researching this company’s website, contacting them directly, and reviewing third-party sources, we were able to gather the information listed above. Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140

Per month

Chats per month

View pricing details

Simple per-chat pricing, not per-hour or per-agent

Easy and predictable month-to-month pricing

No charge for spam or unwanted sales chats

No annual contracts or setup fees

Our agents and AI harmoniously work to meet the rigorous demands of your business.

Smith.ai is trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

Generate more leads with chat

Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.