In-Depth Comparison

Smith.ai vs. Abby Connect

Compare features and see how businesses like yours can answer calls, capture leads, and serve clients better with Smith.ai’s 24/7 Virtual Receptionists.

Smith.ai Virtual Receptionists:
The best alternative to Abby Connect

costs

Pricing
Per call
Per minute
Cost
$6.50 - $9.50/call
$2.40-$2.99/min
Starting cost
$285/month
$299/month
Setup fee
NO
$95
Money-Back Guarantee
14 days
14 day free trial
Spam & sales calls
Free
$2.40-$2.99/min, free under 6 seconds
Post-call wrap-up
Included
No
Contracts
No contracts
No
Wrong Numbers
Free
$2.40-$2.99/min, free under 6 seconds
Required Deposit
NO
No
Overage Cost
$7.50 - $10.50/call
$2.40-$2.99/min, free under 6 seconds

capabilities

Calls answered 24/7
✔ Costs extra
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Outbound sales campaigns
Unlimited FAQ
Call recording & transcription
✘ Call recording only
Zip code lookup
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #
Receptionists know caller history
Spanish-speaking receptionists
Send follow-up messages

integrated technology

Call tracking dashboard
Call analytics
CSV upload for direct transfer / blocked numbers
CRM, intake & marketing software
✘ Some
Calendaring software
Scheduling
Invoices and payments
Zapier
SMS & Slack

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai’s receptionists provide sophisticated qualifying, scheduling, and payment capabilities that sync beautifully with your systems. Abby Connect takes messages, but you’ll end up with more follow-up work.

Your outsourced receptionists should reduce interruptions, but also take real work off your plate. That’s why, using our sophisticated technology, Smith.ai’s professional receptionists can answer questions, qualify leads, schedule appointments, intake new clients, and collect payments, reducing the time you spend on mundane tasks. Abby Connect will take messages and transfer calls, delaying your work until the end of the day. But you’ll end your day following up on messages and could lose leads who don’t feel truly addressed by your receptionist. And while both Abby Connect and Smith.ai offer call recording, Smith.ai is the only one to go above and beyond by offering full transcriptions of your calls, so you don't have to listen to hours and hours of conversations to get the information you need.

As far as pricing goes, Smith.ai never charges for spam, sales calls, or wrong numbers, which are charged if they’re over 5 seconds with Abby Connect. Think about how many spam calls you get — unless the spammer hangs up the moment Abby picks up the call, you’ll be charged. Abby Connect’s lowest monthly price plus their $95 setup fee is a higher starting price, and you can quickly reach your minute quota with just one or two chatty callers. At Smith.ai, we charge per call, so your monthly costs are predictable and without surprises. And you’ll never see a setup fee or cancellation fee.

Furthermore, Smith.ai uses sophisticated AI technology solutions for spam filtering, intelligent call routing, zip code locating, caller history mapping, and to improve the receptionist’s knowledge and speed. We integrate with most major CRMs and nearly every major calendaring and invoicing software (plus Zapier, Make, and Slack for tech-savvy business owners). Abby Connect integrates with just four platforms, and without zip code lookup and caller mapping, they’ll approach each caller with no previous context, which could lead to frustration among current clients.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over Abby Connect.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$285
Per month
30
Calls per month
Per-call pricing, not per‑minute
Month-to-month pricing for easy budgeting
No charge for spam calls or wrong numbers
Easy billing with no setup cost or hidden fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Smith.ai is trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.7 stars
Converts callers into clients
Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.
Jeremy Treister
Owner, CMIT Solutions of Downtown Chicago

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.