Smith.ai vs. Abby Connect

Your outsourced receptionists should reduce interruptions, but also take real work off your plate. That’s why, using our proprietary technology, Smith.ai’s professional receptionists can answer questions, qualify leads, schedule appointments, intake new clients, and collect payments, reducing your time spent on mundane tasks. Abby Connect offers less comprehensive services, delaying your work until the end of the day. You’ll end your day following up on messages and ultimately lose leads who don’t feel truly addressed by your receptionist. With Smith.ai, our receptionists handle a wider variety of queries and can even follow up with clients for you at any time. Our receptionists are available 24/7/365 at no extra cost — while Abby charges an add-on fee for 24/7 coverage.

Speaking of pricing, Smith.ai never charges for sales calls or wrong numbers, which are charged with Abby Connect. Think about how many sales calls you get — unless the seller hangs up the moment Abby picks up the call, you’ll be charged. Abby Connect’s lowest monthly price only includes 100 minutes and you can quickly reach your minute quota with a couple chatty callers. At Smith.ai, we charge per call, so your monthly costs are predictable and without surprises.

Furthermore, Smith.ai uses sophisticated AI technology solutions for spam filtering, intelligent call routing, zip code locating, caller history mapping, and more to improve our receptionists’ knowledge and speed. We integrate with most major CRMs and nearly every major calendaring and invoicing software (plus Zapier, Make, and Slack for tech-savvy business owners). Abby Connect integrates with just six platforms, and without zip code lookup and caller mapping, they’ll approach each caller with no previous context, which could lead to frustration among current clients.

For growth-minded business owners who care about robust customizations, price transparency, and seamless integrations that deliver the experience of in-house customer engagement, Smith.ai is the superior choice for your 24/7 virtual receptionists partner, over Abby Connect.