Smith.ai vs. Back Office Betties

Back Office Betties is a simple, legal-focused receptionist service. They answer your law firm’s calls, field FAQs, transfer, and book appointments during business hours. However, they only cater to law firms. Smith.ai’s services range across a variety of industries, and our receptionists take significant work off your plate. We can answer calls 24/7, qualify and book new leads on your calendar, take consultation payments, fill out intake forms, look up your caller’s zip code and call history, and much more. We even offer convenient call recording and transcription (something Back Office Betties doesn’t do).

If you have quality concerns about virtual receptionists that answer for every industry, worry not — our receptionists are equipped with your law firm's information and highly trained to offer professional service to every caller. At Smith.ai, we use AI technology to provide insights for each call, ensuring proactive quality assurance. We go above and beyond to cater to your unique business needs. But don’t take our word for it; our virtual receptionists are highly rated on Clutch and G2.

Setup is also simpler with Smith.ai. Back Office Betties has to spend time training their staff to know your business, but Smith.ai’s proprietary technology feeds your custom instructions to our receptionists instantly. This way, we can set up your account in a day or two without compromising quality.

Another benefit of Smith.ai’s technology? Lower costs. We filter and screen your spam, sales calls, and wrong numbers and never charge for any of them. And with our flat per-call pricing, your monthly fees are more predictable and affordable. Back Office Betties starts with fairly high per minute pricing, which means any long calls will turn your monthly payment into one long bill. Plus, since they don’t filter spam or sales calls, you’ll likely pay for a number of calls you never wanted.

For growth-minded business owners who care about price transparency, advanced tools, industry-agnostic service, and robust customizations that deliver the experience of in-house customer engagement, Smith.ai is the superior choice for your 24/7 virtual receptionists partner, over Back Office Betties.