Smith.ai vs. LEX Reception

Outsourced virtual receptionists are most effective when they bring real value to your business. While both Smith.ai and LEX Reception qualify leads, book appointments, and process payments, Smith.ai goes above and beyond for law firms. We accept collect calls from jail, conduct conflict checks, transcribe calls at your convenience, arrange conference calls when multiple parties need to meet, and much more. We're committed to being an invaluable extension of your practice.

What happens if you’re a defense attorney receiving collect calls from jail? Smith.ai can accept them on your behalf, providing a crucial connection to a law office for someone in need. In the case of misaligned leads, Smith.ai can identify potential conflicts during the first call using our conflict checker service, ensuring you avoid speaking with a party you’re inclined or obliged to stay away from. Smith.ai understands the importance of keeping records of calls for easy review and analysis, so we transcribe calls for your convenience. Additionally, we recognize the value of being on the same page; thus, we offer advanced conference call capabilities, so that all parties are well-informed for seamless case management.

Additionally, our technology-led services set us apart. Smith.ai virtual receptionists use our proprietary software enhanced with AI to immediately access your custom instructions and call history to trigger post-call communications and summaries. Our AI-guided call center software blends artificial and human intelligence for efficient, accurate call handling. Built in-house, it surpasses script-based solutions and transcribes calls with human-level accuracy.

Smith.ai and LEX Reception both have Zapier integrations, but when it comes to custom, native integrations, Smith.ai integrates with 100+ popular CRMs, billing software, and calendar systems. Smith.ai also integrates with Make and has open APIs for more tech-advanced users. LEX Reception integrates with just a fraction of available programs.

It can be difficult to calculate the difference in price since Smith.ai has predictable per-call pricing, whereas LEX Reception charges per minute. However, remember that with per-minute pricing, even one long call can spike your bill. And we know lengthy calls with legal clients can be! Since LEX Reception charges for spam, sales, and wrong numbers beyond the first 30 calls under 30 seconds each month, your monthly bill can be unpredictable — especially with larger volume plans. All sales, spam, and wrong calls are free with Smith.ai, without limitation. Our service even actively filters and blocks spam, sales, and robocalls before they reach your line. Any spam that does get through will be blocked by our live receptionists.

With our money-back guarantee, you can try our service risk-free for 14 days, starting at $292.50/month. That’s far less than LEX Reception’s starting price of $425/month for only 150 minutes.

For growth-minded business owners who care about price transparency, seamless integrations, and more robust legal-specific services, Smith.ai is the superior choice over LEX Reception.