costs | ||
Pricing | Per call | Per 30-60 seconds |
Cost | $6.50 - $9.50/call | Unpublished |
Starting cost | $285/month | Unpublished |
Setup fee | NO | Unpublished |
Money-Back Guarantee | 14 days | Unpublished |
Spam & sales calls | Free | Billable |
Post-call wrap-up | Included | Billable |
Contracts | No contracts | Unpublished |
Wrong Numbers | Free | Billable |
Required Deposit | NO | Unpublished |
Overage Cost | $7.50 - $10.50/call | Unpublished |
capabilities | ||
Calls answered 24/7 | ✔ | ✔ |
North America-based receptionists | ✔ | ✔ |
Lead qualification | ✔ | ✔ |
New lead intake | ✔ | ✔ |
Appointment scheduling | ✔ | ✔ |
Payment collection | ✔ | ✔ |
Call screening, routing & prioritization | ✔ | ✔ |
Outbound sales campaigns | ✔ | ✔ |
Unlimited FAQ | ✔ | ✔ |
Call recording & transcription | ✔ | ✔ |
Zip code lookup | ✔ | |
Warm transfer | ✔ | ✔ |
Call transfers via SMS & Slack | ✔ | |
Instant call summaries by email & SMS | ✔ | ✔ |
Daily call summaries | ✔ Email, SMS, Slack | ✔ |
Receptionists make calls for you | ✔ Same per-call pricing. Comes from your # | ✔ |
Receptionists know caller history | ✔ | |
Spanish-speaking receptionists | ✔ | ✔ |
Send follow-up messages | ✔ | ✔ |
integrated technology | ||
Call tracking dashboard | ✔ | ✔ |
Call analytics | ✔ | ✔ |
CSV upload for direct transfer / blocked numbers | ✔ | |
CRM, intake & marketing software | ✔ | ✔ |
Calendaring software | ✔ | ✔ |
Scheduling | ✔ | |
Invoices and payments | ✔ | ✔ |
Zapier | ✔ | ✔ |
SMS & Slack | ✔ |
Smith.ai’s outsourced receptionist services goes above and beyond: Our receptionists can answer an unlimited number of common questions, qualify and intake leads, schedule appointments, take payments, make outbound calls, and even set up conference calls, whether you need 20 calls a month or 2000.
Smith.ai offers clear pricing plans listed directly on our website. This allows you to easily compare costs and choose a plan that fits your budget. Nexa, on the other hand, doesn't publish their pricing online, making cost comparisons trickier.
Nexa Receptionist showcases per minute bundles on their website, even though their terms also mention per-call option, but they don't publish pricing for either. Smith.ai has per call pricing so your caller can be properly addressed and not rushed, and with a low starting cost per month, even small businesses can afford to get started. Additionally, Smith.ai blocks spam and wrong number calls at no extra charge, whereas Nexa charges for all calls.
Smith.ai boasts strong customer reviews on platforms like Clutch, indicating user satisfaction with their service, ease of use, and customer support. While Nexa might also have satisfied customers, it's harder to gauge their overall sentiment without readily available reviews.
Check if either service integrates with your existing CRM, calendar, or other business tools. Seamless integrations can significantly improve workflow efficiency.
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over Nexa Receptionist.