Smith.ai vs. Ruby Receptionists

Your outsourced receptionists should be affordable and useful, whether you’re just getting started or you run a large, longstanding business. That’s why Smith.ai offers lead qualification and intake, appointment scheduling, payment collection, follow-ups via SMS/email, outbound calling, and more at flat per-call rates with a low starting cost of $292.50/month for 30 calls.

Although the starting cost is similar, Ruby only offers some of the same features on a per-minute model. Remember that with per-minute pricing, even one long call can spike your bill, especially since Ruby’s pricing model rounds up to the next 30-second mark, regardless of the call duration. Plus, since they charge for sales and wrong-number calls — and even spam unless you specifically opt in to a filtering option — these prices can rack up (think about all the sales calls you regularly get). With no charge for the calls you didn’t want anyway, Smith.ai is the smarter and more modern way to save time and money.

Smith.ai uses sophisticated AI technology to route calls, map caller history, record and transcribe calls, search zip code locations, and increase the efficiency of our receptionists — keeping your costs low. And it’s no surprise that we integrate seamlessly with nearly every major calendaring software and most CRMs (and for the more technology-minded, chat apps like Slack and DIY integration tools like Zapier, Make, and open APIs). Ruby integrates with only 3 CRM platforms, leaving you stuck if you’re not already using one of their few tools. Smith.ai's in-house solutions engineers can build custom integrations using Zapier or Make if a native solution is unavailable, ensuring your convenience.

For growth-minded business owners who care about price transparency, a wide range of integration solutions, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionist partner, over Ruby Receptionists.