Kelsey Johnson

When leads on your website request a call, you can now get notified in your company's Slack account. When you offer prospective clients the chance to get on the phone immediately, you're more likely to make the sale — and fast.

We’re excited to announce that we now integrate with Microsoft Teams (aka Teams), a messaging and communication tool in the Microsoft 365 suite. Smith.ai can now send transfer requests directly to a Teams channel, so you can choose to take calls from the platform you’re already using at work.

Smith.ai receptionists can now check for conflicts of interest for your law firm during calls with new potential clients. It is increasingly common for law firms of all sizes to perform conflict checks digitally, but why do the work yourself when you can have your receptionist take care of it for you?

Live Chat and AI Chatbots are an excellent way to capture and convert new leads. But sometimes prospective clients just want to get on the phone. Now they can with Chat to Call — a 100% Smith.ai managed feature. We chat, we call, and you get work done.

We are excited to announce that we now answer your calls 24/7! Adding round-the-clock call answering services is our final step to providing you comprehensive omnichannel communications. And our professional receptionists don’t just answer and transfer calls — we follow custom instructions, qualify and intake new leads, schedule appointments, and accept payments for your business.

Smith.ai receptionists can now answer Facebook messages for your business, 24/7! Clients expect your business to respond quickly on Facebook just like you would on web chat, text message, and the phone. Let us answer, screen, and book your Facebook leads, exceeding expectations.

You can now automatically send information from Smith.ai Chats to your ActiveCampaign CRM and automation platform. Follow-up with leads the smart way by syncing your systems and keeping in touch (with less work from you).

Smith.ai already supports you 24/7 via Live Chat on your website, and now we're offering the same superior answering service for text messages. Clients and new leads can text your business and Smith.ai live agents will respond, day and night. Let us solve client issues and answer common questions while you work, sleep, or spend uninterrupted time with your family.

We are excited to announce that we now answer web chats and text messages 24/7! Our skilled agents already qualify and assist potential new clients on your website, but now, with 24/7 live chat, we capture your overnight and weekend leads too. As always, we can screen your potential new clients and schedule consultations on your calendar, so you’ll arrive back in the office with qualified leads booked on your calendar instead of a list of messages to follow up on.

You can now connect your Google, iCloud, and Office 365, FastMail, Zimbra, Zoho, or CalDAV calendars to Smith.ai using Harmonizely. Our receptionists will book appointments for your new leads, current clients, and anyone else when they call or chat your business.