Maddy Martin is Smith.ai's SVPÂ of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.
Curious about the types of business communication? We explain upward, downward, lateral, and external communication so you know how to adapt in every scenario.
Worried about asking a client to leave a good review? Donât be! Our guide explains a scalable process and includes downloadable templates you can use today.
Wondering how to get a business number added to your cell phone? Smith.ai has seven steps to build business credibility and get a healthier work-life balance.
Check out this guide to understanding what lead scoring is and why you should be doing it, with successful examples to help you create your own lead scoring strategy.
Warm transferring a caller is often the best solution when a transfer is needed. Learn when itâs appropriate to warm transfer a caller in our inclusive guide.
Learn everything you need to know about B2B appointment setting, including its benefits, successful tools, and top tips to be a successful appointment setter.
B2B sales outsourcing is the practice of hiring a third party to handle all or part of your businessâs sales cycle. Use our tips to outsource sales successfully.
Telephone etiquette scripts are a useful tool for receptionists. Our guide covers how to use these scripts and provides examples to use for your business.
![6 Telephone Etiquette Scripts for Phone Calls [+ Free Templates]](https://cdn.prod.website-files.com/5b15d605b7c459fc409872b5/6583927fe5dc2ac378e784a8_1304.avif)
.svg)
