Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Smith.ai Now Integrates with Appointy Online Scheduling Software

March 14, 2018
Smith.ai Now Integrates with Appointy Online Scheduling Software
Do you use Appointy to schedule and track your appointments online? Your Smith.ai receptionists can now book appointments directly on your Appointy calendar.
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How to Automate Tasks with Smith.ai Virtual Receptionists

March 7, 2018
How to Automate Tasks with Smith.ai Virtual Receptionists
Check this out: You can auto-forward emails to Smith.ai, and set rules for us to follow when we receive them. For example, we can follow-up instantly with everyone who completes a "contact us" form on your website. This is just one of the many ways you can automate one-off or routine tasks with Smith.ai. In this article, we dive into a few common automation scenarios that leverage our virtual receptionists to bring further efficiency to your business.
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How to Use Smith.ai Virtual Receptionists for Lead Qualification & Intake

March 6, 2018
How to Use Smith.ai Virtual Receptionists for Lead Qualification & Intake
Are you getting the most out of your Smith.ai service? Our virtual receptionists are capable of so much more than answering and transferring your calls, taking messages, and scheduling appointments. Notably, we can handle all of your lead qualification and new client intake. Here, we explain how this works, and how your business benefits.
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Smith.ai Now Integrates with PracticePanther

February 22, 2018
Smith.ai Now Integrates with PracticePanther
For lawyers and law firms using PracticePanther as their law practice management software, you'll be happy to know Smith.ai now syncs with your contacts, calendar, and intake forms. Read on to learn how to connect your PracticePanther account to Smith.ai.
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How to Connect Smith.ai to Calendly (and Google Calendar)

February 22, 2018
How to Connect Smith.ai to Calendly (and Google Calendar)
Your Smith.ai receptionists can book and modify appointments for you on Calendly. This is also the solution for booking appointments on your Google Calendar.
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Smith.ai Now Integrates with ScheduleOnce

February 16, 2018
Smith.ai Now Integrates with ScheduleOnce
Your Smith.ai receptionists can now book appointments directly into your calendars on the ScheduleOnce online scheduling platform.
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Smith.ai Now Integrates with Capsule CRM

February 16, 2018
Smith.ai Now Integrates with Capsule CRM
We're always busy getting more integrations set up for our Smith.ai clients! Today, we're pleased to announce that we now integrate with Capsule CRM, a popular contact and sales management program.
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Receive Call Summary Notifications via Email, SMS, or Both

February 13, 2018
Receive Call Summary Notifications via Email, SMS, or Both
The default setting on your account is to receive call summary notifications to your primary email address, immediately after a call is completed. However, you can receive notifications via SMS (text) instead of, or in addition, to these emails. You can also change the recipients of call summary notifications by caller type.
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Easily Switch Who Answers Your Calls with "Redirect" SMS Command

February 12, 2018
Easily Switch Who Answers Your Calls with "Redirect" SMS Command
At Smith.ai, we're here to help you run a better business by offering the best-quality, lowest-cost live answering service. We charge per call, not per minute, which means you're in control of your costs. Moreover, we make it even easier to cut down your costs by allowing you to instantly adjust who handles your calls — you or us. Want to adjust the number of calls we handle at any given time? It's as easy as changing your phone routing settings with a quick "redirect" text to our receptionists.
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Receive Smith.ai Call Summaries in Slack

February 12, 2018
Receive Smith.ai Call Summaries in Slack
Do you use Slack to communicate in your office? If so, you're likely always logged in to Slack on one or more of your devices through your browser or one of their desktop or mobile apps. In this "always on" scenario, you might actually prefer to receive your call summaries directly to Slack instead of via email or SMS. Good news: Smith.ai supports this!
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