Blog: Business Education

To hire and retain great salespeople, vet candidates with a thorough interview process. Offer incentives and opportunities for professional development.

This small business owner’s guide will give you some insight into the types of loans you may qualify for and the benefits of getting loans.

Customer service can be difficult but also incredibly rewarding. Staff members with the ability to work with difficult clients and situations, solve problems, and brighten up a customer's day are priceless. For employers, finding an individual who is realistic and positive about the job is an absolute must. These are the employees you want; the ones who will work hard for your company, take pride in their work, and should never be taken for granted. Hiring great staff for your small business can be daunting, but there are many ways to do so.

More than 25% of all U.S. adults are living with some form of disability. That might not seem like much, but when you consider that could be 25% of your website traffic or 25% of your profit margin, it gets a lot more important to address—and rightfully so. It’s the 21st century and we have access to so many great tools. Every website should have an inclusive, accessible design to deliver the best user experience for all users.

Sales outreach involves planning and resources. With this calculator, take a look at your potential revenue and how you can maximize your ROI.

A customer service audit gives you a chance to review all aspects of the customer experience to see what is going well and what needs a little improvement. You may have your own specific objectives for this audit in addition to the general ones, so make sure that all objectives are communicated to everyone that’s involved with the audit process.

Explore the art of writing a sales voicemail script that grabs your prospect's attention and persuades them to take action, along with 10 examples and best practices.

Customer retention rate is the percentage of customers a business is able to retain over a certain period of time. Learn how to calculate and improve your rate.

When setting up your sales strategy, weigh inbound vs. outbound sales. In inbound sales, leads come to you, while in outbound sales, you reach out to potential leads.