Blog: Business Education

Call center quality assurance is the process of evaluating and improving customer interactions within a call center. The goal is to improve the customer experience and align service with business objectives.

In the era of automation and advanced technology, companies are looking for ways to improve efficiency while still delivering an exceptional customer experience. Automated phone systems offer businesses in various industries a convenient way to streamline their call-handling processes, enhance efficiency, and reduce customer wait times.

Whether it’s the holiday season, peak hours, or you're short on staff, an automated answering service steps in as a reliable and efficient solution. But in today's customer-centric landscape, is efficiency enough?

You need the right staff in place to ensure your law firm runs smoothly and that you’re able to serve your clients well. Choosing between a paralegal and a legal assistant can be challenging, but it’s important to make an informed decision since they’re not identical roles. Do you need help with legal tasks and research? Or do you need administrative help? The answer to those questions will determine which you should hire.

Legal SEO remains as important today as it was decades ago. However, things have changed when it comes to search engine optimization best practices and effective techniques. These 10 steps can help you master modern legal SEO to drive traffic from potential clients.

It’s difficult to think of a skill more central to the success of an attorney than communication. And yet, many attorneys struggle to communicate effectively with leads and clients. These five tips will help you become better at communicating, which will make your entire practice more successful.

Running a successful law firm requires so much more than legal knowledge and the right people skills. It also requires handling administrative tasks. Unfortunately, that can mean sacrificing time that would have been better spent elsewhere, as well as increased overhead costs. A virtual assistant can help.

Whether you’re a solo attorney or running a growing law firm, efficiency is a key metric for success. Multiple factors affect overall efficiency, and just a few missteps can mean leaving time on the table, cost overruns, administrative snafus, and more. Legal practice management software can help you keep things under control.

Automation is everywhere today, including in the legal industry. Document automation could be the key to reducing your firm’s overhead costs and improving profitability. Important knock-on benefits include fewer errors, less wasted time, and happier clients. Not sure how it works? We’ll dive into it in this post.